Refund & Cancellation Policy
1. General
This Refund & Cancellation Policy applies to any paid features or services offered by AvenCheer Technologies, such as premium cheer submissions, promotional placements, or event-specific packages, if and when they are introduced.
2. No Refund for Submitted Cheer Content
Once voice or video content has been submitted or purchased as part of a paid feature, it cannot be cancelled and is generally not eligible for a refund, even if it does not appear in a stadium/event or broadcast due to moderation or event decisions.
3. Technical Issues
In the event of a confirmed technical failure on our side that prevents the use of a paid feature, we may, at our discretion, offer a refund or credit.
4. Duplicate or Erroneous Transactions
If you believe a duplicate payment or error has occurred, you must notify us within a reasonable time (for example within 10 minutes or as event rules allow). Approved cases may receive a refund or credit.
5. Event or Stadium/Event Changes
We are not responsible for event cancellations, stadium/event operational decisions, or broadcast decisions. In such cases, we may, at our discretion, offer credits for future use instead of cash refunds.
6. Contact for Billing Issues
For any questions regarding payments or refunds, contact us at billing@avencheer.com.