Using the Platform
Learn what happens when you send your voice and video cheers, how they are moderated, and when they may appear in the stadium/event or broadcast.
View Terms & ConditionsHelp Center
Welcome to the AvenCheer Technologies Help Center. Here you can find key information about how our platform works, your rights as a user, and how we handle your data, payments, and content.
Privacy & Data
Understand what information we collect, how we store and protect it, and how you can contact us about your data.
View Privacy PolicyCookies & Tracking
See how cookies are used to keep the site working and to improve your experience.
View Cookie PolicyPayments & Refunds
Read about our approach to refunds, cancellations, and what happens in case of technical issues or event changes.
View Refund & Cancellation PolicyContent & Copyright
Learn about ownership of your cheers, our intellectual property, and how to report copyright concerns.
View Copyright & IP PolicyGeneral Disclaimer
Important notes about guarantees, limitations, and responsibilities when using our services.
View DisclaimerFrequently Asked Questions
Will my cheer definitely play in the stadium/event?
No. All cheers go through moderation and are also subject to stadium/event and broadcaster rules. We cannot guarantee that any specific cheer will be shown or heard, even if it passes moderation.
How is my voice or video used?
Your cheer may be used for stadium/event playback, live events, online streams, and related promotional material, in line with our Terms & Conditions and Privacy Policy.
How do I contact support?
You can reach us at contact@avencheer.com for general questions, or billing@avencheer.com for payment-related issues.
How do I report a legal or copyright issue?
For legal or copyright-related concerns, please email legal@avencheer.com with relevant details. We will review and respond as appropriate.